Frequently Asked Questions
General Questions
- Who is Complete Office?
- What are the advantages of doing business with Complete Office?
- Can I buy the same brands of supplies from Complete Office that I received from my last supplier?
- How will my products be delivered?
- How does Complete Office invoice our company?
- Are my supplies delivered the next business day at no extra charge?
- How are credits and returns handled?
Online Shopping Questions
- How do I request a login to order online?
- Is there a tutorial on how to order online?
- I forgot my username and/or password, how do I get it back?
- The site says my username and password are wrong or do not exist.
- I know the item number but it doesn't work when I search for it.
- I am receiving an error, what do I do?
- How do I request to return items online?
- How do I order for a new ship-to address?
- How do I order a custom stamp online?
General Questions
Who is Complete Office?
Complete Office is a locally owned business to business office products supplier. We are now one of the fastest growing companies in Washington State. CO was formed after the purchase of Washington’s oldest office products company, Trick and Murray. As you may know Trick and Murray had provided quality office products and services to many of the Northwest’s leading businesses since 1905. Complete Office now endeavors to continue this tradition of local ownership and service into the next century. Visit our About Us page for more information.
What are the advantages of doing business with Complete Office?
Professional account management; competitive pricing; experienced customer service; single source supplier; community involvement and a state of the art web site are just a few of the many reasons why doing business with Complete Office is the right decision. Visit our Why Us page for more information.
Can I buy the same brands of supplies from Complete Office that I received from my last supplier?
We carry ALL the same name brand product’s that your current vendor supplies. In addition we carry “value added” Universal brand products that offer same quality / lower cost alternatives to some of the name brand products. Your account manager can provide you with a list of these products and explain how we can add them to your ordering favorites.
How will my products be delivered?
Complete Office has its own fleet of trucks with drivers that are both professional and courteous. Your company will have the same driver that consistently delivers orders to you. Occasionally, we will use a 2nd party service for delivery in extenuating circumstances.
How does Complete Office invoice our company?
We have a variety of billing options to suit your needs. We will work with you to determine which flexible billing plan works best for your company.
Are my supplies delivered the next business day at no extra charge?
All products are delivered next day at no charge to the customer. We also understand that from time to time same day delivery is necessary. In the event this need should arise please call us and we will be happy to assist you with your request.
How are credits and returns handled?
We understand that mistakes are made therefore all items in our 30,000+ plus catalog and internet site are returnable within thirty days of purchase as long as it is in like new condition with all the original packaging (Furniture, Food, Medicine and First-aid products are non-returnable). When you have a return please notify us and we will pick up the item on our next delivery to your office. Click here to request a return.
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Online Shopping Questions
How do I request a login to order online?
Contact your Complete Office Account Manager or fill out our sign-up form to request a login.
Is there a tutorial on how to order online?
Yes, you can go to our Order Online page to download the tutorial.
I forgot my username and/or password, how do I get it back?
On the login page there is a link that says "Forgot your password". You can click that link, answer the security question and a temporary password will be emailed to you. Or you can contact customer service and we can send the temporary password or reset the password for you.
The site says my username and password are wrong or do not exist.
The username or password you entered are incorrect. The login credentials are case sensitive, be sure you have caps lock turned off. If you have tried to login more than 5 times you may be locked out and will either need to try again later or call customer service and we can unlock your account and help you login.
I know the item number but it doesn't work when I search for it.
The Quick Search function is best used when you need to search for a keyword (for example: pens, paper, binders). If you have the item number for the product then try using the Quick Order feature located below Quick Search. This feature will allow you to put in any item number that we can supply. Type the item number in, press enter, then click "save order to cart" to add it to your shopping cart.
I am receiving an error, what do I do?
The first thing you will want to try is to click "back" on your internet browser and to try the action again. If it continues to give you an error then please fill out our Online Shopping Support Form. We will contact you soon to help resolve the error.
How do I return items online?
You can submit a return request by filling out the Return Items form.
How do I order for a new ship-to address?
New ship-to addresses must be setup in our back-end system. Please contact customer service to request that a new address be added.
How do I order a custom stamp online?
Custom stamps and signs can be ordered by filling out the form found on our Custom Stamp page and then sending it to customer service. We will contact you if we have any questions about the order.
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Customer Testimonial:
I just wanted to let you know that I’ve made a bunch of purchases this week and my REP AARON COOK has been so awesome and really went the extra mile to help me and help Complete Office!!
Susie | Local Non-Profit - Seattle | March 4, 2020
Wanted to let you know that your team has been extremely helpful in changing backordered quantities, finding toilet paper substitutions, etc. Complete Office is lucky to have such an experience team during this time.
Angela | Staffing Agency | March 20, 2020
When we first signed on to Complete Office a few months ago they told us that they were honored and enjoyed having a nonprofit like us as an account, but I didn’t realize the full extent of that sentiment until recently. It feels good to know that we have a strong advocate who supports our mission and is doing everything in their power to make sure we’re set up for success during this pandemic.
Jess | Local Non-Profit Low-Income Housing Provider | March 20, 2020
I wanted to take a moment and thank you for all that you have done for us here at the City. You have gone over and above helping us out during these trying times during the COVID 19 pandemic. You have made my job a little easier by reaching out to us here at the City and offering the products we need. I look forward to the great service you and Complete Office keep providing through this difficult time and into the future. Thank you so much Brittany.
Brian | Washington Municipality | March 31, 2020
I would like to take a moment to thank Britany Davis for the wonderful service she has provided the City during the COVID-19 pandemic. As many of us are all aware, sanitary and disinfecting supplies have become drastically harder to get during this time and Brittany has gone above and beyond to make sure that the City Facilities department has been supplied and informed on all the current items available… Thank you again Brittany for all your hard work and thank you Complete Office for standing by your customers during this time.
James | Washington Municipality | April 2, 2020
This is a tough business you’re in at the moment and I just wanted to say thank you for being a really exceptional communicator. We know you (and Michelle!) care about meeting our needs and thank you for doing the best with what you’ve been given. When the unexpected hits, companies and people alike are showing their true colors, and you guys are shining! Appreciate all you do!
Tina | Law Firm - Spokane | April 6, 2020
Great video! Complete Office rocks! We are so appreciative of the business and support you’ve provided us during this crisis on top of already providing us with great service. Thanks, lady!
Emilie | Washington County Public Utlity | April 6, 2020
We appreciate your tireless support through this as well. These are the moments where we truly begin to comprehend how much we rely on each other to get through the day and have the capacity and resources to serve our young people and our community! Thanks for being a part of our team!
Joseph | Local Health Services Non-Profit - Seattle | April 7, 2020
…We cannot do this work if not for the support of community members like you working behind the scenes.
Paul | Local Health Services Non-Profit - Seattle | April 7, 2020
Kudos to COS for great customer service during this crisis. You've done everything possible to keep us supplied with our necessities. You have exemplified the national philosophy…"We are all in this together." Thanks very much.
Marli | Local Health Services Non-Profit - Seattle | April 22, 2020
Thank you for the excellent service concerning the mix up on orders. Your service is why we keep coming back.
Leslie Moore | FedEx Ground | October 31, 2019
Next IT has been a customer of Complete Office since 2005. Over the past 10 years, Complete Office has proven time and again their value with competitive prices and phenomenal customer service. We recently moved into a new building and used Complete Office as our sole vendor to purchase a significant amount of new furniture. We couldn't be happier with their expertise , wide variety of products and friendly demeanor. I can't imagine going to anyone else for our supplies or furniture needs."
Next IT | October, 2015
Things went very well for the installation. Matt and Jamelle were fabulous. Helpful, professional, thorough, and great communicators. It was a pleasure working with them. Everything looks lovely.
Seamar | October, 2015
We had been with another supplier for several years so this was not an easy decision. Meeting with the Complete Office Team gave our company the confidence to move forward and we have never looked back. The professionalism and customer service are very impressive, our orders are getting to all the 30 plus locations without a hitch
Andy Zozom | Goodwill of Seattle | June, 2015
Kyle, you guys are the best! You've proven yourself again and again, and it's always so enjoyable working with you. That's why I always like to reach out to you when we receive requests that are out of our scope. I wish you offered your trusted service in stressful transactions like real estate and car buying! Heck, I wish you had a COS Hair Salon too!
Rekha P | April 6, 2015
Overall, I appreciate the quality of service that is provided by your customer service representatives and delivery drivers. I have never had an interaction with any of them where I did not think that they were polite, kind, and professional. Your employees are great to work with and I am happy with the service and attention they provide.
Sea Mar CHC | March 31, 2015
Hi Kathy, I enjoyed meeting you today. Thanks for all your time and patience; you're very good at your job! What a thrill to see that my first order went through!
Connie Tracy: Administrator | Poulsbo RV | April, 2014
By the way Julie, kudos to Dave Lawson for researching an item I had ordered two years ago and processing an order for the same!
Les Bouck: Courier | UMC | April, 2014
Hi Don, While we're throwing compliments around, I appreciate all you do for us! Nothing like good old fashioned customer service to make my day!
Karen Hazzard: Court Coordinator | Fife Municipal Court | April, 2014
Julie, Matt and crew were MAGNIFICENT! They were cheerful and beyond helpful. Thank you so much and THEM. Made the day so much more bearable.
Jaelyn Falcone: Manager | SeaMar | April, 2014
Thank you Amy. In our dealings with Joel, yourself, and any other person representing Complete Office, you have all been not just professional, but have acted like good friends.
Crossover Church | February 4, 2014
All Rights Reserved.
Privacy Policy
Seattle: 206-628-0059
customerservice@complete-office.com
Spokane: 509-535-5432
spokane-sales@complete-office.com
Boise: 208-376-2547
boise-sales@complete-office.com
